FAQs

Orders & Policies

Can I cancel my order?
Since each item is made-to-order, we’re unable to accept cancellations once your order is placed.

Do you accept returns or refunds?
All sales are final once shipped. However, if your order arrives damaged or defective, we’ll replace or refund it. Just send us photos so we can make it right.

Do you offer exchanges?
We don’t offer exchanges, but we’ll always help if your order arrives with an issue.

Is there a money-back guarantee?
Yes! We offer a 30-day money-back guarantee if your order qualifies under our refund policy.

Shipping

How long does it take to process my order?
Processing takes 1–3 business days, with production taking 3–8 business days (up to 2 weeks during busy times).

When will my order arrive?

• U.S. Orders: 3–7 business days after shipping (free shipping).

• International Orders: 7–15 business days depending on service chosen (shipping costs apply).

Will I get tracking info?
Yes! Once your order ships, you’ll receive a tracking number to follow it.

Product Info

What material are the bowls made of?
They are formed from clay then polished, handmade with care — the design is embossed not printed, so colors and details won’t fade.

What size are the bowls?

• 12.9 x 11.8 x 7.2 cm or 5.1 × 4.7 × 2.8 in

• 400ml or 13oz (capacity)

How do I care for my bowls?

• Dishwasher- and microwave-safe

• Hand wash recommended for best longevity

• Avoid sudden temperature changes to prevent cracking